Privacy Policy

1. Concerning the handling of personal information handled by all businesses and personal information of employees, we will comply with laws and regulations concerning the handling of personal information, guidelines, and other norms, formulate a personal information protection management system and protect personal information.

2. When acquiring or using personal information, we shall specify the purpose of use and shall not handle personal information beyond the scope necessary for achieving the specified purpose of use. In addition, we shall take appropriate management measures to prevent the use for other purposes.

3. We will not provide any personal information to a third party except on obtaining your consent, or required by laws and regulations.

4. When receiving complaints or consultations regarding the handling of personal information, we will promptly investigate the relevant facts and respond in good faith within a reasonable period.

5. We will take organizational, personnel, physical, and technological safety measures to prevent leakage, loss, or damage of personal information, and take corrective measures to properly manage the acquired personal information. In addition, in the event, the storage period stipulated by law has expired or it has become unnecessary to handle your personal information, we will promptly dispose of the personal information.

6. In light of changes in social conditions and the environment, we will continuously review our personal information protection system and improve our efforts to protect personal information.

Established: September 1, 2006
Revised: August 31, 2022

Kotaro SAWADA, Representative Director, CEO

Matters to be Published Concerning Personal Information

1. Purpose of Use of Personal Information
We will use personal information to the extent necessary for the following business and the achievement of the Purpose of Use.

(1)Description of business
Businesses concerning system development, web design, CRM, technology development, and R&D

(2)Purpose of use
The purpose of use of retained personal data is indicated with an asterisk (*).

<Personal information about customers>
* (i) For exercise of our rights and obligations under our business contracts and laws
* (ii) For the appropriate and smooth performance of our business
* (iii) For the proper and smooth execution of business transactions with customers, such as business communication and sending of greetings
(iv) If the processing of personal information in whole or in part is entrusted by another entrepreneur, etc., for the proper and smooth execution of the entrusted business

<Personal information on employees, job applicants, and retirees>
* (i) For our recruitment selection
* (ii) For the employment management of employees
* (iii) For the provision of information and communication with retirees

<Specific personal information of employees, unofficial candidates in recruitment activities, external experts, etc.>
* (i) For the business of submitting the individual numbers of employees, unofficial candidates in recruitment activities, external experts, etc. in employment activities to administrative organs, etc. and health insurance associations, etc., under laws and regulations, by entering the individual numbers in the documents such as withholding slips for employment income, payment records, and notifications for obtaining qualifications for health insurance and welfare pension insured persons, etc.

2. Joint Use of Personal Information
We will jointly use personal information within the extent of the purpose of use announced in 1 above.
(1)Items of Personal Information to be Jointly Used
Same as disclosed in 1 above.

(2)Scope of joint users
<Joint users of personal information>
Each company in the ZOZO Group
Please refer to this section for information on Each company in the ZOZO Group.
Provided, however, that this Privacy Policy shall apply to overseas subsidiaries to the extent that it does not conflict with applicable local laws.

(3)Purpose of Use
Same as the purpose of use in 1 above.

(4)Name of the person responsible for the management of personal information to be used jointly
ZOZO, Inc.

(5)Method of Acquisition
Data collaboration through a shared system with joint users

3. Procedures for Disclosure, Correction, etc.
Customers who have been provided with personal information have the right to request “notification of the purpose of use,” “disclosure,” “correction, addition, or deletion,” or “refusal of use or provision” for the relevant information. Please contact the contact point listed in 4 if necessary.

4. Consultations and Complaints Regarding the Handling of Personal Information
If you have any questions or complaints about our handling of personal information, please contact the following.

Personal Information Counseling Service
Address: 1-15-16, Midori-cho, Inage-ku, Chiba-shi, Chiba